FHNN Seeks Community Manager

Organization: Friendship Heights Neighbors Network (FHNN)

Position Type: This is a Part-Time contract designed for flexibility, allowing for a mix of remote work and essential on-site community engagement in Friendship Heights and the DMV area. Please note that this is an independent contractor position.

Compensation: $25–$29 per hour, commensurate with skills and experience, for an average of 25–30 hours/week

Reports to: Executive Director

Role Purpose: The Community Manager ensures the seamless operational delivery and service continuity that underpins the FHNN mission of 'neighbors helping neighbors.' This role achieves community integration by managing program logistics, facilitating social engagement, and providing dependable member support, thereby fostering member connection and empowerment.

Core Responsibilities

1. Program Events

• Calendar Curation: Plan and manage a rolling 12-month calendar, ensuring a rich offering of expert-led learning experiences in topics such as health, finance, tech, history, and the arts.

• Speaker Partnership: Shepherd the full speaker lifecycle, from identification and coordination of inspiring content to providing technical assurance for all event formats.

• Hosting Excellence: Ensure high-quality sound and picture, as well as impeccable room setup, so that every event feels professional, engaging, and worthy of our members' time.

• Events Committee Liaison: Act as the staff liaison to the Events Committee, providing administrative and logistical support to ensure the successful execution of their planned learning programs.

2. Community Building

• Community outings: Organize and host monthly, "Out and About" museum trips, neighborhood gatherings, and social outings that actively combat isolation and build lasting, personal ties. 

• Lead member list-serve: Launch, manage, and actively moderate our new member list-serve, cultivating a warm, engaging space for member to member connection and mutual support online.

• Member led-interest groups: Facilitate and support member-led interest groups, empowering neighbors to connect authentically over shared interests.

• New Member Onboarding: Ensuring every new social member receives a personalized welcome within one week of joining and is connected to an FHNN buddy within one month.

• Community Committee Liaison: Act as the staff liaison to the Community Committee, providing support for the out and about calendar, organizing volunteer hosts, and managing logistical planning for social outings and interest groups.

3. Operational Support

• FHNN general correspondence: Manage the FHNN general email inbox with compassion and efficiency, ensuring all correspondence is organized and answered promptly (within 24 hours on business days); answer occasional calls to the FHNN phone number and redirect them as needed during working hours.

• Member Support: Promptly respond to member queries about membership and events, coordinating closely with our dedicated volunteer support team, and ensuring compliance with all 24 hour response deadlines.

• Communications and marketing: Support communication and marketing efforts, including assisting with material creation for the monthly newsletter, weekly e-blasts, and social media platforms.

Success Indicators: 

• Operational Compliance: Maintain 100% compliance with the 24-hour business-day response time for all general and member inquiries; directly host/co-host for a minimum of four in-person programs or outings every month; ensure new social members receive a personalized welcome within one week of joining, and are connected to an FHNN buddy within one month of joining.

• Execution & Quality Assurance: Successfully execute the logistics, speaker assurance, and promotion for all programs and community outings planned for the current quarter, while maintaining a positive event satisfaction rating of 80% or higher.

• Measurement & Reporting: Successfully implement and utilize feedback mechanisms (e.g., satisfaction surveys, attendance tracking) to establish a quantifiable baseline of member participation and support quality within the first three months.

• Initial Growth: Demonstrate measurable quarter-over-quarter improvement in event attendance and list-serve engagement compared to the newly established baseline figures.

Qualifications & Attributes

• Local Connection: A genuine affinity for and familiarity with the Friendship Heights community.

• Organizational Excellence: Proven ability to manage complex logistics, develop detailed plans, and maintain high standards for responsive communication and quality of work.

• Community Experience: Experience supporting diverse populations, particularly older adults, with the capacity to approach community challenges with sensitivity and resilience.

• Values Alignment: Commitment to embodying FHNN’s core values: Community, Service, Compassion, Respect, and Integrity.

• Service Orientation: Demonstrated commitment to high-quality service, high responsiveness, and professionalism when addressing member questions and concerns.

• Technology Proficiency: Highly proficient in technology for communication and operational tasks, including fluency with core platforms (such as Google Workspace or similar productivity suites), professional engagement with social media channels, the ability to quickly master website and Customer Relationship Management (CRM) systems, and proficiency with Canva and other design applications.

Deadline: Interested applicants are invited to send a cover letter and CV to information@fhnn.org. All materials must be received no later than April 18, 2026.